Managing a Complaint
The Board is currently reviewing its complaints-handling framework. Existing policies and procedures will be updated as required.
The purpose of the complaints and disciplinary process is
to ensure a fair procedure that promotes the highest standard
of professional conduct for all Licensed Surveyors.
As a Licensed Surveyor you should be aware of the complaints
What happens if a complaint is made against me?
- Review the Information for Licensed Surveyors and the FAQs for Licensed Surveyors.
- If the Board receives a written complaint about the conduct
of a Licensed Surveyor, it will notify the Licensed Surveyor
in question, by ordinary pre-paid and registered post, of the existence of the
written complaint and of the procedures for dealing with
a complaint under the Surveying Act 2004.
- On receiving a written complaint, the Executive Officer
will refer the complaint to the Board. The Board will
make one of four decisions:
- to conduct a formal hearing into the complaint;
- to appoint an officer of the Board, sub-committee of the Board or a person who the Board reasonably believes has the relevant qualifications or experience to carry out a preliminary investigation into the complaint
and to report to the Board; or
- to arrange to settle the matter by agreement between the Board and the Licensed Surveyor; or
- to dismiss the complaint.
- If the Board decides to appoint an officer of the Board
or a sub-committee of the Board to carry out a preliminary
investigation, the officer of the Board or sub-committee
of the Board will contact the Licensed Surveyor in writing
and request the Licensed Surveyor to respond in writing
within 14 days.
- The Licensed Surveyor will be advised within 28 days
after the Board receives the complaint, or, if a preliminary
investigation is conducted, within 28 days after the completion
of the preliminary investigation, whether a formal hearing
is to be conducted.
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