Managing a Complaint (for Licensed Surveyors)

The purpose of the complaints and disciplinary process is to ensure a fair procedure that promotes the highest standard of professional conduct for all licensed surveyors.  As a licensed surveyor you should be aware of the complaints procedure. 

What happens if a complaint is made against me?

• Review the Guidelines for Licensed Surveyors (PDF 38Kb) and the FAQs for Licensed Surveyors (PDF 24Kb).
• If the Board receives a written complaint about the conduct of a licensed surveyor, it will notify the licensed surveyor in question, by registered post, of the existence of the written complaint and of the procedures for dealing with a complaint under the Act. 
• On receiving a written complaint, the Executive Officer will refer the complaint to the Board.  The Board will make one of three decisions:
  (a) to conduct a formal hearing into the complaint;
  (b) to carry out a preliminary investigation into the complaint and to report to the Board; or
  (c) to dismiss the complaint without a formal hearing. 
• If the Board decides to appoint an officer of the Board or a sub-committee of the Board to carry out a preliminary investigation, the officer of the Board or sub-committee of the Board will contact the licensed surveyor in writing and request the licensed surveyor to respond in writing within 14 days.
• The licensed surveyor will be advised within 28 days after the Board receives the complaint, or, if a preliminary investigation is conducted, within 28 days after the completion of the preliminary investigation, whether a formal hearing is to be conducted. 

These documents are available in Microsoft Word (MS Word) and Adobe Acrobat Portable Document Format (PDF). If you do not already have the Acrobat Reader you can download it for free from Adobe.