Investigating Complaints - the Board's role

The Board has a Policy on Handling Complaints.  The purpose of this policy is to ensure a fair, accountable and accessible complaints and disciplinary process that: promotes and maintains the highest standards of professional conduct and ethics; protects the good name of the profession of licensed surveyors; ensures that any alleged, suspected or known unprofessional conduct is investigated fully and that timely and appropriate disciplinary action is taken where necessary; and protects licensed surveyors against mischievous, frivolous, and trivial complaints. 

• The Surveyors Registration Board of Victoria Policy on Handling Complaints (PDF 34Kb)
• The Surveyors Registration Board of Victoria’s Procedure for conducting a Preliminary Investigation into a Complaint (PDF 31Kb).

These documents are available in Microsoft Word (MS Word) and Adobe Acrobat Portable Document Format (PDF). If you do not already have the Acrobat Reader you can download it for free from Adobe.